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NON – REFUNDABLE RESERVATION FEE POLICY:
10% of the total estimated booking was charged to your card to guarantee your reservation. The amount will appear on your credit/debit card statement under the name of Turtle Bay Dive Resort. This is refundable if the reservation is canceled 7 days or more before the check-in date.
All times indicated in the policies are expressed in (GMT +08:00) Check In time: 02:00 PM Check Out time: 12:00 AM (noon).
Modifications 7 day(s) before the check-in date will not be charged. Modificatio ns less than 7 days before the check-in date will be charged the first night.
Cancellations less than 7 day(s) before the check-in date will be charged for the full cost of the reservation if it is for a peak holiday period. If the cancelation is outside peak holiday periods, the cancelation charge will 50% of the cost of the reservation. Cancellations made 7 days or more before the check-in date will not be charged
Guests who do not arrive within 24 hours of the check-in date and time of the hotel will be charged the full cost of the reservation to be automatically deducted from the guest’s credit card.
All children under 4 years old will be free of charge when using their parents' beds
Children from 4 years old to under 12 years old will be charged at PHP550.00 net/person/night for extra bed use. Extra person charge is inclusive of buffet breakfast.
Children aged 12 years and above will be charged as adults
Adapters: Adapters are available upon request. from Reception.
Airport Transportation: Airport transportation for arriving and departing guests may be arranged and is available 24/7.
Baby Cots: Baby cots are provided at a cost of Php 250.00 per night for guests traveling with infants. These are available upon request from Reception
Babysitter Services: This may be arranged with Reception. Kindly notify us 24 hours in advance.
Baggage: Pick-up and storage of your luggage may be arranged with Reception
Car Park: Parking for registered guests is provided for free and is subject to availability. The management do not take responsibility for the guests vehicles and their contents. The guest car park has a security guard.
Credit Cards: The hotel accepts Visa, MasterCard, American Express and other major credit cards.
Electric Current: All rooms are equipped with universal sockets at 220V.
Extra Bed: An extra bed is available and may be requested in selected room categories only. Should you require an extra bed, kindly inform our staff upon reservation.
Games Room: Located next to the spa and pool-side. The Games Room is open from 8:00am - 10:00pm every day. It is equipped with pool table, table tennis table, dart board and table top football. Sports equipment is available from Reception and is available for use to all hotel guests and residents 12 and above.
Lost and Found: The Housekeeping Department keeps and tracks all lost and found items.
Pets: For reasons of sanitation and cleanliness, pets of any kind are not allowed inside the hotel room, hallway, guest public areas, and main lobby and hotel premises.
Swimming Pools: The hotel’s kiddie and lagoon pools are open from 7:00am-9:00pm. There is NO lifeguard on duty so you must take responsibility for your self and your children. The pools are for the exclusive use of hotel guests.
WiFi: WiFi access and connection is available free of charge in all hotel rooms and guest areas; just get the password from Reception